Return Policy

Techno Avenue is committed to customer satisfaction. Some manufacturers have imposed no-return restrictions on us, which require us to adhere to the following return policy.

General

Do not register your product until you are sure it is what you need and is working properly.
Retain your invoice as proof of purchase for future warranty claims.

Never try to do your own repairs. Products with broken factory seals will no longer be considered under warranty and therefore cannot be accepted for returns or replacements.

Shipping and Insurance charges that occur from "refused delivery" per the recipient's request are the responsibility of the recipient and will be deducted from the amount of refund, if any.

Shipping and Insurance charges that occur from defective items, which are received for exchange and are found not to be defective, are the responsibility of the receiver.

Techno Avenue is not responsible for lost, damaged, or stolen packages.

Subsequent to an approval authorization, a credit to a credit card may take up to 30 days to process.

Special or custom orders are only eligible for defective replacement and not for refund.

Returns

• Configuration, installation, shipping and insurance charges are non-refundable.
• Products are eligible for a refund within 14 days from the date the product was shipped. They are subject to a 15% restocking fee and must be 100% complete, in original and resalable condition, with all original packaging, manuals, software, registration card, cabling and accessories. If any of the packing materials or contents is missing, damaged, altered or modified, the return is subject to an additional 15% fee.
• Returns must be 100% complete, in original and resalable condition, with all original packaging, manuals, software, registration card, cabling and accessories. Products that do not meet these requirements will be refused and a return will not be processed.
• All returns must have a Return Mechandise Authorization (RMA) number. To request a Return Merchandise Authorization, please send e-mail to returns@technoavenue.com . We have also provided an online RMA request form for your convenience.
• RMA numbers are valid for 7 business days after date of issue, and must be received by our Return Processing Center within said time period. Items received after 10 days will be refused.
• The RMA number(s) must appear clearly on the shipping label of the return shipment. Please do not mark on the box itself in any other way. Shipments that arrive without an RMA number on the label will be refused.
• For orders that were originally shipped free, the cost of shipping and insurance will be deducted from the amount of refund if the product is returned. Total amount to be deducted from the refund will be the restocking fee plus the shippping and insurance cost.
  

Defective Products

• All products are covered by the manufacturer's warranty against defects.
• Defective products will be accepted for exchange only, within 15 days from the date of receipt (subject to availability).
• After 15 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly.
• Exchanges must be 100% complete, in original and resalable condition, with all original packaging, manuals, software, registration card, cabling and accessories.
• If only a portion of the product is defective, all original contents must be returned for replacement.
• A replacement will be shipped within 48 hours once the item has been confirmed defective.
• Products that do not meet these requirements do not qualify for an exchange.