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Glyph Technologies
Glyph Technologies, wholly owned by Ithaca Technologies, LLC, was founded in 1993 to be a bridge between the A/V production industry and the computer storage industry.
Glyph Technologies has grown consistently over the years to become the dominant provider of data storage solutions to the U.S. and European digital audio recording and post production industries. Glyph's customer service is unpararelled in that, Glyph has instituted some very powerful service policies that are "standard" with the purchase of Glyph products. Glyph provides Advance Replace program, which means that if a SCSI or GT Series FireWire hard disk drive fails within the first year of its warranty, it is eligible for advance replacement by 10:30 AM the next business day.
Glyph offers 5-year warranties on SCSI hard disk drives, and 3-year warranties on FireWire hard drives and enclosures. Any in-warranty product will have a maximum turn around time of 48 hours in the Glyph facility. Simply put, if a product needs replacing, Glyph will install a new or serviced part in the device and ship it back within 48 hours. This requires a serious commitment to on-hand service inventory and the necessary human resources.
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 eSATA, FireWire 800, FireWire 400 & USB 2.0
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